Shipping & Returns

Shipping & Returns Policy of Moving Box Ireland


IMPORTANT NOTICE!

Until further notice, all paid orders made before 6pm on a working day will be shipped on the following working day.

Sorry for any inconvenience.

Only €10 shipping per 30kg within Ireland - Free Shipping for orders over €150.00

Shipping to Addresses within the Republic of Ireland

Moving Box Ireland currently uses Fastway Couriers (from now addressed as "the courier") for all it's national deliveries (except where collect in store option is ticked at the checkout). Orders received before 1pm Monday to Friday (excluding public holidays, company holidays and bank holidays) will be shipped same day and should be received by the next working day, however allow 2 working days for delivery. Orders received after 1pm Monday to Friday (excluding public holidays, company holidays and bank holidays) will be shipped the next working day for delivery the following working day. If there is any delay in receiving your order, please contact us and we will either provide you with a tracking number or follow up on the delivery on your behalf. Any minor disputes or disagreements involving you, the customer and the courier, will be taken up by the customer directly with the courier. Any other disputes such as loss of consignment will be taken up by Moving Box Irelend on behalf of the customer directly with the courier. The customer may need to provide their complaint in writing if requested to do so by Moving Box Ireland. Shipping rates are calculated by weight using the couriers own weight calculation method. Shipping weight may not represent the actual weight of the order.

Shipping to Addresses within Northern Ireland and the UK

Moving Box Ireland currently uses Fastway Couriers (from now addressed as "the courier") for all it's UK deliveries. Orders received before 1pm Monday to Friday (excluding public holidays, company holidays and bank holidays) will be shipped same day and should be received within 2 working days, however allow 3 working days for delivery. Orders received after 1pm Monday to Friday (excluding public holidays, company holidays and bank holidays) will be shipped the next working day for delivery within 3 working days. If there is any delay in receiving your order, please contact us and we will either provide you with a tracking number or follow up on the delivery on your behalf. Any minor disputes or disagreements involving you, the customer and the courier, will be taken up by the customer directly with the courier. Any other disputes such as loss of consignment will be taken up by Moving Box Irelend on behalf of the customer, directly with the courier. The customer may need to provide their complaint in writing if requested to do so by Moving Box Ireland. Shipping rates are calculated by weight using the couriers own weight calculation method. Shipping weight may not represent the actual weight of the order.

Shipping to Addresses outside of Ireland and the UK

We regret that Moving Box Ireland currently does not provide a service outside of Ireland and the UK. This may change in the future so please check back or contact us for any enquiries or updates regardings orders and shipping outside of Ireland and the UK.

Returns

The Company will deal with returns requests on a case by case basis. Moving Box Ireland strive to offer good quality products to our customers, however, if for any reason you are unhappy with your purchases, please contact us by e-mail, quoting your Name, Address, Order Number, Date of Purchase and Details of the reason you wish to make a return. E-mail your request to admin@movingboxireland.com and you will be contacted by us within 5 working days.

 

 

Effective as at 17/06/2011

 

Note: Our policy may change without prior notice. Please visit our shipping & returns policy page regularly in order to keep informed of any changes to previous policies. Moving Box Ireland can not be held responsible for any loss or inconvenience due to changes in the policy. However, any complaint regarding our shipping and returns policy should be emailed to admin@movingboxireland.com where all complaints will be dealt with efficiently.

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